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Friday, April 18th, 2025 4:48 PM

WiFi option in app missing

Activated new modem yesterday. WiFi is working, but the WiFi option on the bottom of the screen in the app is not there anymore. Cannot check connection status or for outages like before. Why did it disappear? 

Official Employee

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2.5K Messages

13 days ago

Hello, @user_5gua5a

 

Sorry for the inconvenience. Have you performed any troubleshooting on the app such as signing out and back in, clearing the app data, or removing the app and then reloading it? 

 

Visitor

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2 Messages

@XfinityThomasC​ Stop lying to all of us. It may surprise your sad Orwellian crooked brains, but your Xfinity customers, ALL OF US, are educated, critical and reason headed people. You know very well that we are purposely being kept in the dark. Kept at arms reach from the real reasons behind all this. STOP treating us like we're all dumb children being indoctrinated into a communist re-education center. BTW.. I am not a new customer. I've been a "golly-gee happy faced team member comrade since the early 90's. Oops, mustn't forget to keep a cheerful tone to my diatribe. , lest I get kicked out for breaking your guidelines. You see... It's really hard to sound like Shirley Temple, when you are being ripped off, lied to, ignored and brainwashed by your corporate group think. Again, we are not stupid. Stop insulting us and just simply and honestly answer our questions. I'm paying 156.40 a month for just internet and voice service. I'm being charged 25.00 a month for your XFi modem/ router, when most others are paying $10 to $15. I don't even have your cable service! You refuse to answer my question and refuse to lower my speed (which I don't need) to a affordable monthly bill. I was purposely lied to by 'Ray' last night, who promised me he knew how to add back the Wi-Fi icon to the bottom of the page and reinstate the control features that Comcast somehow decided we don't need anymore. 

THAT is why I'm so angry with this company. Also, FYI, we are very much capable of reading long and verbose responses. Also we DO NOT want  'community' responses. It doesn't work for Google, and it sure as 'heck' , doesn't  work for you! We want answers from tech specialists that I assume most billion dollar companies would have at hand to deal with your 'community' of customers. Cheers! 

Visitor

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2 Messages

3 days ago

I spent literally all [Edited: "Language"] day with these lying [Edited: "Language"]. Contacted app dev. dept. Spoke with Jay via email who promised he would restore that Wi-Fi section back. Just wait an hour and check back, "I'll be here for you". Complete lie! Instead I got a computer message directing me to shipping/receiving. Why [Edited: "Language"] me and lie?! [Edited: "Language"]. I was ignored by 3 agents when I told them I'm paying 156.40 for internet and voice. Asked why my X-fi complete router is 25.00 a month when nationally is about 10 to 15 $. Said I want to downgrade my speed. No answer. Threatened to call the B. B. B. This should be illegal! 

(edited)

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