1 Message
WiFi option in app missing
Activated new modem yesterday. WiFi is working, but the WiFi option on the bottom of the screen in the app is not there anymore. Cannot check connection status or for outages like before. Why did it disappear?
1 Message
Activated new modem yesterday. WiFi is working, but the WiFi option on the bottom of the screen in the app is not there anymore. Cannot check connection status or for outages like before. Why did it disappear?
XfinityThomasC
Official Employee
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2.5K Messages
13 days ago
Hello, @user_5gua5a
Sorry for the inconvenience. Have you performed any troubleshooting on the app such as signing out and back in, clearing the app data, or removing the app and then reloading it?
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user_nc8w4a
Visitor
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2 Messages
3 days ago
I spent literally all [Edited: "Language"] day with these lying [Edited: "Language"]. Contacted app dev. dept. Spoke with Jay via email who promised he would restore that Wi-Fi section back. Just wait an hour and check back, "I'll be here for you". Complete lie! Instead I got a computer message directing me to shipping/receiving. Why [Edited: "Language"] me and lie?! [Edited: "Language"]. I was ignored by 3 agents when I told them I'm paying 156.40 for internet and voice. Asked why my X-fi complete router is 25.00 a month when nationally is about 10 to 15 $. Said I want to downgrade my speed. No answer. Threatened to call the B. B. B. This should be illegal!
(edited)
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