Wifi Details not showing up on app

I would like to change the name of my wifi and the password as well, but the wifi details tab on the app isn’t there so i’m unable to change it. very frustrating

Responses

XfinityKrista

Official Employee

•

1.4K Messages

14 days ago

Hello @user_ihoxkl, thank you for taking the time to reach out on social media. You've reached the right department and I'm happy to help.

This link provides step-by-step instructions on how to change your WiFi network name and password through the Admin tool https://www.xfinity.com/support/articles/wifi-change-admin-tool.

0

U

user_iihou0

3 Messages

12 days ago

There seems to be a systems issue going around. I’m having the same issue. Can’t see anything that I need. I call and talk to a robot for 10 minutes before speaking with humans who can’t help me.

there are several threads of many people who share the same issue

1

0

@user_iihou0 Hello and good afternoon. Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Have you uninstalled and reinstalled the app to ensure all the functions are updated?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

10 days ago

0

Xfinity App

user_ihoxkl

Wifi Details not showing up on app

Was this helpful?

XfinityKrista

user_iihou0

XfinityBenny

New to the Community?