Visitor
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1 Message
WiFi connection
I recently moved out and created my own xfinity account for wifi and streaming. When I log into the xfinity app I am still logged in as a viewer to my family home and cannot figure out how to access my account.
Visitor
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1 Message
I recently moved out and created my own xfinity account for wifi and streaming. When I log into the xfinity app I am still logged in as a viewer to my family home and cannot figure out how to access my account.
XfinityJustinC
Official Employee
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2.6K Messages
13 hours ago
Hello, @user_au896w thank you for reaching out over Xfinity Forums. I completely understand needing to get access to your new account with your recent move, congratulations I know it must be an exciting time. From experience, I know that when a new account is started you'll need to create a Xfinity ID if that step hadn't been done: https://www.xfinity.com/support/articles/create-xfinity-username
If attempting to use the same email/phone number as the existing Xfinity ID with the member status, I've seen that at times it will revert to the original Xfinity ID. Once the Xfinity ID is created for the new account, you can attempt to unlink from the previous account following the steps outlined here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Please let me know if that was helpful with allowing access to the new account, if you're still experiencing issues I'd like to investigate further.
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