Regular Visitor
•
2 Messages
Wifi assessment done, cant order my 3 xfi pods
Hello,
I did receive the email "Your home WiFi assessment is complete." telling that "Our results show that
your coverage will benefit from a few xFi Pods.
Three xFi Pods are available to you at no extra cost as part of your xFi Advantage service."
But when I use the link provided in the email, I end up with an error "We're sorry.
Please call 1-800-Xfinity and one of our friendly and knowledgeable representatives can help."
But after over 1h over the phone with different service, noone can help me.
I have seen some users having the same issue.
After using the link from the email I land on a webpage "xFi Pod/3 Pack" with a link "Get Pods".
Then I have a screen looking up xfinity plan, checking price, checking availibility and finaly the error screen above.
How can I get the free pods I should be able to claim after the wifi assessment?
Responses
ComcastHana
Official Employee
•
124 Messages
2 y ago
Hi @Seb100c
I've escalated your issue. Someone should be reaching out to you via phone to help you fulfill your order.
Thanks,
Hana
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
ComcastHana
Official Employee
•
124 Messages
2 y ago
@Seb100c
Would it be possible to let me know when you were attempting to redeem and go that error (date and approximate time)
Thanks,
Hana
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
Seb100c
Regular Visitor
•
2 Messages
2 y ago
Hello @ComcastHana
First I tried the day I received the email, 6/22/2019 around 6 PM EDT.
Then I tried one week after because I was thinking I tried to early.
After that I forgot about it. But this summer, we started to really use every rooms of our house and the wifi is dropping at different places. I tried again in end of august. That is when I finaly took the time to call the number from the error message which was without result after 1 hour on the phone.
I tried again before starting this topic, the 10/4/2019 between 5 and 6 PM EDT multiple times.
I just tried again at 2:14 PM EDT, 10/14/2019.
I have not receive any phone call from xfinity yet.
Thank you for looking into it.
Regards
0
0
ComcastHana
Official Employee
•
124 Messages
2 y ago
Thanks @Seb100c
I appreciate your patience and thorough response. I'll send up this information and update you as soon as I hear back.
Thanks,
Hana
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0