Why is your app so glitchy and the chat design so bad??

Honestly for a large internet provider Id expect them to hire better programmers and designers than they did. They obviously went the cheap route. The app is slow and not very helpful. 

The xfinity assistant ai robot is really stupid and frustrating to deal with. 

The chat option in the app is so poorly designed you cannot leave the chat. You cannot accept a phone call or check your email. You cannot toggle between apps while waiting and they take forever to respond.  

You literally cannot follow a link that an agent will sell you without the chat shutting down for inactivity.  It'll ask you if you're still there and even if you reply itll still shut down the chat. You'll be disconnected from agent to agent and the agents even said they are handling multiple chats at a time which is not very practical and gives a very cold almost automated feel when and if they reply. 

So really for 2026 your app and website are really bad