Why is xfinity tv remote app no longer available

Don’t expect much from Xfinity for Veterans. Verizon gives me a nice discount. Many retail stores like Lowe’s and HD do the same. Xfinity gives me a pat on the back and won’t even keep a much needed app going.

Hello mpnret thank you so much for taking the time to lend your voice and experience to our conversation here on the Xfinity Forums. We do have several great benefits for our military members such as : 

Xfinity Rewards Diamond status: We’ll automatically upgrade your Xfinity Rewards member eligibility to Diamond — our highest tier available.
With Diamond status, you’ll have access to even more unique experiences and special perks, including a subscription to Peacock Premium at no extra cost for Xfinity Internet customers.

One unlimited Xfinity Mobile line included with Xfinity Internet for two years:
To add Xfinity Mobile to your internet plan or an unlimited line to your existing mobile plan, visit xfinity.com/mobile. Xfinity Internet is required.
This doesn't apply to tablet or smartwatch lines.
You'll see the discount within one to two billing cycles.
Note: Military customers already receiving an unlimited Xfinity Mobile line included with their Xfinity Internet service won't be eligible for another included line — limit one unlimited line per customer.

NOW TV included for one year: To add NOW TV to your plan, visit xfinity.com/nowtv and log in with your Xfinity ID.
NOW TV requires Xfinity Internet (NOW Internet isn't eligible).
To access this exclusive NOW TV offer, the account needs to be verified as military. Allow up to 10 days after verification to access the offer. 

Flexible line fees: Relocating where Xfinity Internet isn't available but want to keep Xfinity Mobile? Don’t worry — we’ll waive the Mobile-Only access fee to keep you connected.

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@XfinityAlfonso​ 

Does Xfinity do anything for seniors like other companies?  Every time my cost increases and I call to find a way to lower my cost I am told to reduce services.  

@user_0w28zn​ Thank you. I'm glad to know we're not the only ones going through this, but also sad to know that. My dad is a retired Army doctor with Alzheimer's, and the loss of that app has caused him so much confusion and anxiety. Try as I might to teach him to use other methods to find things to watch and how get them on the TV, nothing is getting through. And it is all completely unnecessary. Xfinity had a system that worked and have given no justification for taking it away. They screwed us and won't even tell us why. I hope some other cable TV provider will see this as an opportunity to move in on xfinity's territory and scoop up some dissatisfied customers, because I am so ready to bail. I just need a lifeboat.

@NascarJeff​ I've read speculation there is a pending lawsuit about it, so they shut it down, they CANT have that app in use;

That’s vague. Any more you can add to that?

why do you need to change your cable box channel when you are away from home?

I believe these are RF remotes that will work basically anywhere in the house

Thank you for your feedback regarding the app, user_wolbqu. It has been heard and is appreciated. Good or bad feedback helps to make improvements not only to products and services but the customer experience as well. 

Bring back the TV remote App, please.  Why did it go away in the first place?

@westwayneguy88888​ the app worked through Wi-Fi. 

@westwayneguy88888​ Who has an RF remote?  The x1 box comes with an infrared remote.

@user_sd6vq7​ "The Xfinity employee posts largely repeat the same basic thing, “use the web remote it provides the same functionality, you’ll love it”.  Makes me think the Xfinity posters have been given a basic script to repeat.  The “why” goes unanswered."

I disagree, kind sir!  My assumption about the "Xfinity employee posts" that you refer to is that they aren't employees at all, but AI-generated responses!  

That's why it sounds so scripted. AI, like ChatGPT, has absolutely no sense of embarrassment, no remorse, no self-awareness or sense of the obvious ridiculousness of its own repeated illogical and thoughtless responses, where an actual human would feel ashamed at being thought of an a moron or idiot by their absurd answers.   It is well known that for the last 18 months, companies have been quickly adopting and adapting "AI" faster and faster in wider and wider applications for work within - and without - their organizations.  One of the first areas to be affected is "customer support", which has always been a money-losing burden, yet unfortunately, a required piece of the façade of "customer service."  By replacing actual human employees with robots, i.e., AI chat bots, cost is eliminated while allowing organizations like Comcast to claim they "have great customer service" and even though the actual customers get tired and frustrated and angry at these robots, the robots themselves are oblivious, and don't mind repeating the same identical, inane nonsense hundreds of times - even to the same person.  

So, it is obvious that no human would be able to live with themselves by having to repeat such utter misdirected and illogical nonsense over and over and over and over, never recognizing the absurdity of it all.  Therefore, the inevitable and irrefutable conclusion is that dealing with AI bots here!

@user_sd6vq7​ If you dig deep enough on the Xfinity website you can get to a ‘contact us’ option.   One of the contacts is the President who wants to hear from you and will get back to you in a day!…I wrote on Presidents’ Day….nothing…grrrrr

"the President who wants to hear from you and will get back to you in a day!"

They are too funny, aren't they, though?  All the humor packed into a single line: ""the President who wants to hear from you" and "will get back to you" and "in a day!""  OMG!  Too funny!

@user_sd6vq7​ I believe I found the legal issue that the other person was posting about. Somebody was suing Xfinity for patent infringement on the app. But Comcast won the lawsuit as far as I can tell.

Most of the functionality is now divided between two apps.  That's a very strange decision.  Why?? From someone who made a career in IT, that makes no sense.  I want it back.

hit the go back button - seems to work for me

@XfinityAmandaB​ 

I am still NOT able to use the portion of the app to select a TV and change the channel. The portion of the program that gives me the Guide with channels and timetable works okay. I have not found a way to post a pic of the error message that comes up.

Hi there @user_0dmhlb are you able to provide any additional details of the error code you are seeing?