O

Visitor

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12 Messages

Monday, February 10th, 2025 2:31 AM

Why is my iPhone being detected as a Ulifone 7 in the Xfinity app

Several times now after I reboot my iPhone 14 Pro Max the Xfinity app says a Ulifone 7 has just connected to network. Scared me the first time but when I paused the Ulifone 7 my iPhone was paused. Unpausing the Ulifone 7 and my iPhone connects to network again. 

why is the iPhone being misidentified? 

Expert

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110.1K Messages

3 months ago

Concern moved here to the Xfinity App help section for assistance.

New Poster

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2 Messages

3 months ago

I'm having the same issues on my iPhone 16 Pro Max. XFinity shows this iPhone as a “Ulefone Armor 7” connected device on my wifi. Is this a bug on xFinity to mislabel my iPhone?

(edited)

Visitor

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1 Message

2 months ago

Same issue. Recently added ATT active armor app to my phone. Could that be causing this issue?

Official Employee

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2K Messages

@KrikorT Welcome to our community forum! Thank you for reaching out with your questions about the device name associated with your phone. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).

Your Xfinity app will display information being shared by the devices that connect to your personal network. The app could potentially be masking your device type as a protective measure, but I'm unable to speak to the specifics of a third party app. What steps have you taken to reach your cell provider, phone manufacturer, or app developer for more clarification on the security features? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

Having the same issue. Chinese hackers taking over our phones? Comcast?  

Administrator

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109 Messages

2 months ago

Hello Everyone,

 

Regarding the post about iPhones being detected as the name "Ulifone 7" in the manage devices section of the Xfinity App.

Our team determined that this is an internal error, and it has been corrected. The iPhone should appear on the app correctly now.

 

Thank you, for your patience and your feedback

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