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Bobo_question
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Sunday, February 9th, 2025 9:41 PM

Why do I keep getting these alerts

I keep getting alerts that a device has connected to my wifi “for the first time” when the device has connected many times in the past. It’s very annoying and makes the alerts very UN-useful. 

Thanks. 

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4 hours ago

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XfinityLinda

Official Employee

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1.6K Messages

5 hours ago

Thanks for connecting with us here in our community, @Bobo_question, about the Wi-Fi alerts. I can see how this would be very confusing. Have you done any troubleshooting like signing out of the Xfinity app on all your devices? Deleting the Xfinity app and downloading it again? This helps work out some kinks if updates are needed as well.

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Bobo_question

3 Messages

Thanks for the answering.  The app is only installed on one phone and I'm the only one that uses it.  I have signed out multiple times.  I can reinstall the app if needed but I suspect it's not related to that.  I actually would be ok with "xxx has connected" messages, but the "new device for the first time is what's really annoying".

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5 hours ago

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XfinityLinda

Official Employee

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1.6K Messages

@Bobo_question Thanks for clarifying. We can definitely pass along the feedback about this to our engineering team. We appreciate you taking the time to respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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EG

Expert

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108.4K Messages

4 hours ago

Concern moved here to the Xfinity App help section.

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