@MikeB39A the following appeared in Google playstore when I tried to update my Xfinity app "This app isn't compatible with your device anymore. Contact the developers for more info" Any hekp would be appreciated
user_ljjho2 Hello! Thank you for reaching out. Are you still having issues updating your Xfinity App? Please try the step suggested and let us know if you're still having problems.
@XfinityBenjaminM What do we do if the version we have is no longer supported and to continue one will need to update to the latest version. Then when attempts are made to update, the message that appears in the playstore reads that the app (X) isn't compaitble with the device anymore. Then lastly to contact the developers for more information? Please help me with this.
user_b8f2f6 If you're getting a message that your device isn't compatible, then a new device would be needed as there is no work around for that at this time.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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679 Messages
1 month ago
Sometimes, corrupted app data can interfere with updates.
Try clearing the Xfinity app's cache and data in your phone's settings.
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XfinityBenjaminM
Official Employee
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2K Messages
1 month ago
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