Visitor
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1 Message
White screen
Always a white screen. The assistant app doesn't work has not for months since that one update.
Now my service is out and the support page is telling me to go to an app that doesn't worn.
I have always stood by comcast until recently but this is really making me want to find a different provider.
Tek
Problem Solver
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847 Messages
1 year ago
My app does the same thing on every single device. I have not found a way to fix it. I suggest posting about your issue in the other forums and the team here should be able to help.
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XfinityDena
Official Employee
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2.3K Messages
1 year ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_703f52. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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Chuckler
2 Messages
1 year ago
The white screen happens to Android users because Chrome is not the default browser. So dumb, please fix it. Xfinity should not care what my default browser is. The app should work by itself.
(edited)
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