1 Message

Wed, Dec 1, 2021 7:32 AM

What is this Arris device

I just check what, and whom all is connected to my internet.  This Arris device popped up and it hasn't been here before, but odd how it's dated on 9-27.  I pause, and inpause certain in home devices often.  My internet is password protected and fully secured.  No neighbors either.  Can someone with Comcast please clear this up with all of us?  I have searched and read all comments, and I have yet to find an explanation.  Thanks 

Official Employee


236 Messages

2 m ago

Hey there @user_e20687

I appreciate you expressing your concern with this unknown device connected your network. I know the privacy of your network is always most important. Please feel free to send us a Peer to Peer message. Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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