Visitor
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1 Message
What is this Arris device
I just check what, and whom all is connected to my internet. This Arris device popped up and it hasn't been here before, but odd how it's dated on 9-27. I pause, and inpause certain in home devices often. My internet is password protected and fully secured. No neighbors either. Can someone with Comcast please clear this up with all of us? I have searched and read all comments, and I have yet to find an explanation. Thanks
XfinityLysa
Official Employee
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236 Messages
2 m ago
Hey there @user_e20687
I appreciate you expressing your concern with this unknown device connected your network. I know the privacy of your network is always most important. Please feel free to send us a Peer to Peer message. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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