Anon296804's profile

Contributor

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44 Messages

Thu, Dec 10, 2020 7:00 AM

What does it mean "3 Devices Not Connected." Do I need to fix this?

We have an Xfinity cable modem provided by Xfinity. When I go online and check my Xfinity internet security (https://internet.xfinity.com/connect) under my account it says, 3 Devices Not Connected. What does that mean? Is that a problem? I see two of our Windows 10 PCs and our Netgear router on the list, all working fine.

 

The page also says the last time all three of these devices were connected was November 30. Why did they become unconnected?

 

There is no option on the Xfinity web page for "connecting" these devices, and nothing indicating whether this is an issue or not. Is this something I need to attend to?

 

Thanks.

 

 

Responses

Official Employee

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6.7K Messages

6 m ago

Hello Anon296804. What you are seeing is that there are 3 devices that were recognized by your network at some point, but those devices are not currently connected to your home network. This is totally normal if those devices have been powered off or no longer in your home. You can read more about the different status using our xFi network here: https://comca.st/3aogazf

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