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userDHEILMAN
1st Topic

Visitor

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1 Message

Tuesday, May 18th, 2021 4:41 AM

Closed

Website login loop

I'm trying to port forward my internet but i sign in, and the website just sends me back into the sign in screen instead of going forward.

Question

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Updated 

4 years ago

4.4K

4

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CCDaryl

Problem Solver

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828 Messages

4 years ago

Thank you for posting in our communities forum. Sorry about the inconvenience you are having signing into your account. I know that can be frustrating. Are signing in through the Xfinity app? If so, are you receiving any error messages, such as incorrect user name or password?

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forumaccount

Visitor

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1 Message

4 years ago

I'm having the same issue as the poster here. I've tried logging in through both the Xfinity app and through my browser, but it still keeps asking me login every time. It doesn't say my ID or password are incorrect, it just keeps asking me for it no matter what i do. 

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XfinityAldrik

Official Employee

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2.1K Messages

Hello @xfinityforumaccount, thank you for reaching out to us on our forums page. Have you tried signing in while in "incognito" mode on your device's browser?

 

We may also want to try clearing cache and cookies on the device's browser too.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_7a65f9

Visitor

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1 Message

4 years ago

Same issues. And these answers aren’t very helpful. You login, it asks to use xfinity.com to login, as soon as it accepts the login it send you right back to the app login page, it’s repeats forever.  It’s very frustrating. And uninstalling the app doesn’t help. 

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CCBiancaB

Problem Solver

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574 Messages

Hi, @user_7a65f9! Do you see an error message or does it just loop? 

I no longer work for Comcast.

4 years ago

0

Courtney_Thompson_253

Visitor

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2 Messages

Hello, I am having the same error. I am trying to activate my xfinity wifi, and when I try to login with username and password, the website keeps looping and sends me back to the login screen. Any tips? I tried all of the above and it has not helped.

4 years ago

0

Courtney_Thompson_253

Visitor

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2 Messages

Hello, I am having the same error. I am trying to activate my xfinity wifi, and when I try to login with username and password, the website keeps looping and sends me back to the login screen. Any tips? I tried all of the above and it has not helped.

4 years ago

0

user_d2800c

Visitor

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1 Message

I'm getting the same error. There is a bug with the Xfinity app, please fix it asap

4 years ago

0

CCKorie

Problem Solver

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1.1K Messages

Good afternoon, @Courtney_Thompson_253. If you are still having issues after trying all the steps listed, I'd love to help get this resolved. Do you mind sending me a PM with your name and address? I look forward to hearing from you. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

0

Cidarta_1821

Visitor

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1 Message

4 years ago

Same error here. I think I have seen it in the past. Please fix it

in case you are doing maintenance in the system please at least put a notification and the time when the system will be available.

thank you

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