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tony35atl
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9 Messages

04/30/2026 11:50 AM

Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message:

An unrecoverable error occurred

No compatible TV box found

The easy pair does not work either.

I've tried to login from two different web browsers and my phone. 

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45 minutes ago

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user_z735yr

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1 Message

4 months ago

This is happening to us as well

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fikigoat

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3 Messages

4 months ago

Same here, just stopped working.  You would think with the amount we pay monthly they could make this work.  I wish they would just bring back the app.

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XfinityDuron

Official Employee

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1K Messages

Hello there @fikigoat, were you able to get your remote issues corrected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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fikigoat

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3 Messages

No.  The xfinity web remote is no longer connecting to main tv. 

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4 months ago

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XfinityMarshante

Official Employee

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1.4K Messages

@fikigoat, Have you had a chance to try a few troubleshooting steps yet? Sometimes clearing your cookies and cache, logging out and back in, or using a different browser can help resolve this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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XfinityDena

Official Employee

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4.6K Messages

4 months ago

Thank you for reaching out @tony35atl I am sorry to hear you are getting that error. I would suggest logging out and clearing your cache and cookies and then restarting your browser to log in. 

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tony35atl

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9 Messages

4 months ago

Hi.   I've cleared the cookies and cache on all my devices and still the same errors 

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XfinityShawn

Official Employee

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2.7K Messages

 

tony35atl What web browser do you normally use? Can you try using a different web browser, and let us know if that works? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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tony35atl

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9 Messages

4 months ago

I use Microsoft Edge & Google Chrome on my laptop & Google Chrome & Brave on my phone.

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XfinityMatthew

Official Employee

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2.2K Messages

It seems there may be an issue with the site currently based on others reporting similar issues. You can send us a direct message with your full name and service address and we will check for alternate troubleshooting and get this reported. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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tony35atl

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9 Messages

4 months ago

Okay.  I just sent a dm.

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tony35atl

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9 Messages

4 months ago

Am I the only still having this problem?

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XfinityTommy

Official Employee

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3.1K Messages

tony35atl We are unaware of any wider spread issue with this, but rest assured, we are still with you to help ensure everything is sorted out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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dmtripp

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1 Message

To say you are unaware of any wider spread issue is utter nonsense.  People are telling you there is an issue and you just keep ignoring it.  I've tried multiple browsers, I've cleared caches, I've tried multiple devices (iPhone, Android, Mac) and keep getting the same message "An unrecoverable error occurred".  For a tech company it is unbelievable that your website is so bad but that is a whole different issue.

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4 months ago

XfinityChelseaB

Official Employee

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2.5K Messages

Hello @dmtripp, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help with your remote concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 months ago

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tony35atl

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9 Messages

4 months ago

Well said dmtripp.  I've done all steps you tried and still get the same error.  You would think this would be fixed after a week+

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user_tr6hd8

Visitor

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1 Message

4 months ago

Still no fix? Great work, Xfinity. 🤬

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Tthedell

Visitor

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1 Message

3 months ago

The web remote stopped working for me about a month ago. I do not see how to send a DM to you. Has anyone had success with a fix?

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user_ihtlou

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1 Message

45 minutes ago

Months later, I spoke with someone at Xfinity.  The guy was worthless, I spent 30 minutes on the phone and finally hung up as he wasn't even understanding the problem.  He was just reading his script.  I told him the issue is on the backend, he kept asking if my physical remote had batteries. Then when he finally understood that I'm taking about the web remote he asked me what phone I have, this after I told him the issues happens across all devices and the web site.  IDK if this helps, but I can control my non X1 box, it's just the X1 that is not recognized. 

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