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tony35atl
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Thursday, April 30th, 2026 11:50 AM

Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message:

An unrecoverable error occurred

No compatible TV box found

The easy pair does not work either.

I've tried to login from two different web browsers and my phone. 

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3 hours ago

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user_z735yr

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1 Message

15 days ago

This is happening to us as well

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fikigoat

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3 Messages

15 days ago

Same here, just stopped working.  You would think with the amount we pay monthly they could make this work.  I wish they would just bring back the app.

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XfinityDuron

Official Employee

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736 Messages

Hello there @fikigoat, were you able to get your remote issues corrected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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fikigoat

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3 Messages

No.  The xfinity web remote is no longer connecting to main tv. 

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12 days ago

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XfinityMarshante

Official Employee

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1.1K Messages

@fikigoat, Have you had a chance to try a few troubleshooting steps yet? Sometimes clearing your cookies and cache, logging out and back in, or using a different browser can help resolve this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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XfinityDena

Official Employee

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4.3K Messages

14 days ago

Thank you for reaching out @tony35atl I am sorry to hear you are getting that error. I would suggest logging out and clearing your cache and cookies and then restarting your browser to log in. 

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tony35atl

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9 Messages

14 days ago

Hi.   I've cleared the cookies and cache on all my devices and still the same errors 

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XfinityShawn

Official Employee

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2.4K Messages

 

tony35atl What web browser do you normally use? Can you try using a different web browser, and let us know if that works? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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tony35atl

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9 Messages

12 days ago

I use Microsoft Edge & Google Chrome on my laptop & Google Chrome & Brave on my phone.

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XfinityMatthew

Official Employee

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1.8K Messages

It seems there may be an issue with the site currently based on others reporting similar issues. You can send us a direct message with your full name and service address and we will check for alternate troubleshooting and get this reported. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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tony35atl

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9 Messages

11 days ago

Okay.  I just sent a dm.

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tony35atl

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9 Messages

2 days ago

Am I the only still having this problem?

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XfinityTommy

Official Employee

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2.8K Messages

tony35atl We are unaware of any wider spread issue with this, but rest assured, we are still with you to help ensure everything is sorted out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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dmtripp

Visitor

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1 Message

To say you are unaware of any wider spread issue is utter nonsense.  People are telling you there is an issue and you just keep ignoring it.  I've tried multiple browsers, I've cleared caches, I've tried multiple devices (iPhone, Android, Mac) and keep getting the same message "An unrecoverable error occurred".  For a tech company it is unbelievable that your website is so bad but that is a whole different issue.

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2 days ago

tony35atl

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9 Messages

1 day ago

Well said dmtripp.  I've done all steps you tried and still get the same error.  You would think this would be fixed after a week+

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user_tr6hd8

Visitor

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1 Message

3 hours ago

Still no fix? Great work, Xfinity. 🤬

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