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tony35atl
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Thursday, April 30th, 2026 11:50 AM

Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message:

An unrecoverable error occurred

No compatible TV box found

The easy pair does not work either.

I've tried to login from two different web browsers and my phone. 

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2 hours ago

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user_z735yr

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1 Message

4 days ago

This is happening to us as well

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fikigoat

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3 Messages

4 days ago

Same here, just stopped working.  You would think with the amount we pay monthly they could make this work.  I wish they would just bring back the app.

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XfinityDuron

Official Employee

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714 Messages

Hello there @fikigoat, were you able to get your remote issues corrected? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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fikigoat

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3 Messages

No.  The xfinity web remote is no longer connecting to main tv. 

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1 day ago

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XfinityMarshante

Official Employee

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1.1K Messages

@fikigoat, Have you had a chance to try a few troubleshooting steps yet? Sometimes clearing your cookies and cache, logging out and back in, or using a different browser can help resolve this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityDena

Official Employee

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4.3K Messages

3 days ago

Thank you for reaching out @tony35atl I am sorry to hear you are getting that error. I would suggest logging out and clearing your cache and cookies and then restarting your browser to log in. 

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tony35atl

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7 Messages

3 days ago

Hi.   I've cleared the cookies and cache on all my devices and still the same errors 

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XfinityShawn

Official Employee

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2.4K Messages

 

tony35atl What web browser do you normally use? Can you try using a different web browser, and let us know if that works? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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tony35atl

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7 Messages

1 day ago

I use Microsoft Edge & Google Chrome on my laptop & Google Chrome & Brave on my phone.

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XfinityMatthew

Official Employee

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1.8K Messages

It seems there may be an issue with the site currently based on others reporting similar issues. You can send us a direct message with your full name and service address and we will check for alternate troubleshooting and get this reported. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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tony35atl

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7 Messages

2 hours ago

Okay.  I just sent a dm.

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