U2boy's profile

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Mon, Jan 4, 2021 11:00 AM

"We cant connect to your device" Yet everything is connected and working fine..?

Hello, Im trying to reset my Wifi password through the Xfinity app and through my PC browser

and keep getting the message above.  All of my devices are connected and working fine.  Ive tried restarting several times and I get the same.  




Official Employee


2.5K Messages

5 m ago

Hi, U2boy. Thank you for posting here in the community! We would be glad to help you out. Sorry to hear about the password trouble, but you came to the right place for support. At what point within the app are you getting stopped where you get the error about not being able to connect to the device? Is it after you've edited the password in the WiFi settings section in the app and after you click on "apply changes?"

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