Visitor
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6 Messages
voice2go
Why is Voice2go being retired? I use it daily, by far the most used and most depended upon feature of all comcast/xfinity features. I rate this app much higher than your TV, phone, and internet services. Did anyone ask the customers about their thoughts on this decision?
BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
See https://www.xfinity.com/support/articles/xfinity-connect-sunset. Why? To maximize profit. The most complete explanations I've seen are https://forums.xfinity.com/conversations/xfinity-connect-app/voice2go-personal-phone-numbers/6065368825dbf7275ea6d4e5?commentId=6076fc2ef024b802281d1f0e and https://forums.xfinity.com/conversations/xfinity-connect-app/voice2go-personal-phone-numbers/6065368825dbf7275ea6d4e5?commentId=6078560dec79ec7b6268dfc7.
Comcast does not care what customers think, only what customers are willing to pay for and how much abuse they are willing to tolerate.
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XfinityBillie
Official Employee
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3.4K Messages
4 years ago
I definitely understand where you are coming from! Before we made the decision to get an additional cell phone for our kid we used an old phone and that Voice to Go with the phone being set up to connect to Xfinity Hot Spots so we could reach him if he wasn't home. We did remove the Connect app as well as the Voice to Go feature to simplify our app ecosystem as there were alternatives to these services such as third party mail clients and advanced call forwarding.
If you were enjoying the Voice to Go I definitely recommend setting up the advanced call forwarding so you can still receive those important calls from your home phone while you are out and about. This link will walk you through how to set that up via our Xfinity website: https://comca.st/3eh6vea. Again I am deeply sorry for any frustration this has caused!
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