Visitor
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1 Message
"View WiFi Equipment" Option Missing in Xfinity App
Hello,
I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port forwarding?
Thanks!
XfinityAdrienne
Official Employee
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1.7K Messages
6 hours ago
Good Afternoon, thank you so much for taking the time to reach out to us on the Xfinity Forums. Oh man, I am sorry to hear you are unable to set up port forwarding following the steps. I would be more than happy to dive into troubleshooting with you. Can you please send us a DM get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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