tbill1's profile

Contributor

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646 Messages

Wednesday, July 10th, 2024 10:11 PM

Using the Xfinity App to activate

Hi,

I am going to attempt a replacement of my modem on Monday.  I assume somewhere in the process

I will be asked for a Network name and password.  Do I enter the default Network and password that is on the back of the Gateway,

or do I name my own Network and my own personal password at that time?  Also, I have a CMAC address and a HFC Mac address.

Which one do I use?   Thanks in advance...

Official Employee

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1.8K Messages

3 months ago

Hello tbill1, thanks for coming to our Forum for help with your modem activation questions. Our Xfintiy app has made it super easy to activate and Xfinity gateway or your own modem. Do you have an active account with us already, or activating equipment on a new account? Also, are you using your own device or an Xfinity gateway? 

 

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