Visitor
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1 Message
Usage/activity history
Has anyone had any issues with Xfinity logging usage history/activity on an assigned device wrong? It says my husband used 3 apps for ten minutes each today. One being Facebook which he doesn’t have and he hasn’t touched his phone today. The device assigned to his name is 100% his phone. Is this possible?
XfinityMarshante
Official Employee
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461 Messages
3 days ago
Hello @user_ujd655, thank you for taking the time to leave a post. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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