U

Visitor

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8 Messages

Fri, Jun 11, 2021 5:00 AM

upgrade for this experience app not working

Please help me with this I need to fix this.

Responses

Official Employee

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101 Messages

3 d ago

Thank you for taking the time to reach out to us in our Forums. I can help you with the Xfinity app. What specifically is happening? Are you having issues trying to log onto the app itself?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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8 Messages

2 d ago

https://imgur.com/a/GdqhUnz 


Here’s a picture I don’t know how to explain

Official Employee

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195 Messages

I appreciate your reply. Unfourtanely, the link you sent does not load on my end. I know having issues that are hard to explain can be frustrating, but I am sure we can help. Can I have some more details about what you are seeing, and the problems it's causing?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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8 Messages

https://imgur.com/a/GdqhUnz   

try the photo again if it doesn’t work we can either try by phone number text or something else.

Official Employee

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195 Messages

Got it. Thank you for giving it another try. I was able to load the image. I see it's asking you to upgrade your service or equipment in order to enjoy the feature you clicked. To confirm, are you getting this message when you try to log in to the My Account App, or when trying to watch content on the Xfinity Stream App? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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8 Messages

My account app sir. It’s happening on

Official Employee

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195 Messages

Thank you for your confirmation. Does this message populate as soon as you log into the My Account App? Have you tried to log in to the My Account Portal using a web browser instead of the app? If so, do you get the same message to upgrade? Did this just recently start, or have you always seen this when accessing the app?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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8 Messages

2 d ago

Yes I get the same message on web or app right when you login to the app

Visitor

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8 Messages

2 d ago

I am going to bed now I will continue this in the morning

Official Employee

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195 Messages

The great part about this platform is you have access to our team 24/7, so you can message us when you are ready. My team is always available to help. I'll also follow up here in case we don't hear back right away. I'll make sure we get this fixed. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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8 Messages

Hello I am back on and ready

ComcastAbbie

Official Employee

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314 Messages

@user_e75cf5 Thanks for reaching back out! Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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