Visitor
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5 Messages
Updated Modem to newer xfi modem and now app says gateway offline
I updated to new xfi modem over the weekend and I have done all the activation steps and have received messages all is good and I am able to get online, but the app tells me the gateway is offline and even with refreshing nothing happens.
Responses
XfinityAmira
Official Employee
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2.5K Messages
7 m ago
Hello user_9e3f98, thanks for reaching out to us on our Forums page about the xFi modem showing offline in the Xfinity app. Congrats on upgrading to our xFi modem, which lets you manage your home WiFi network and connected home. I am happy to hear you were able to get it successfully hooked up and activated. Now we just need to correct the app showing it offline, which my team can certainly assist you with.
To confirm first, is the modem also showing offline through the website, https://comca.st/3tCO0XC;
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user_9e3f98
Visitor
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5 Messages
7 m ago
No it is showing correctly here in website. The app is where I am having the issue.
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user_9e3f98
Visitor
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5 Messages
7 m ago
That worked! Thank you for the assistance.
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user_8afbaf
Contributor
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15 Messages
3 m ago
I am having the same issue, I did uninstall the app, rebooted the phone and still the same, everything is working fine but app shows gateway offline, I suspect some kind of cache but there is no specific cache for the app I can clear. I did logout of the app and back on for multiple times as well. Web site works fine, but not the app
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user_8afbaf
Contributor
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15 Messages
2 m ago
same here, uninstalled and installed app on multiple devices, talked to comcast support multiple times, same issue
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