Good evening @user_85f5f0. Thank you for reaching out to our team. I am sad to read this is the error you are receiving on your apps. There may be a few reasons why. A reset of the modem may help. Please do check your connection and see that you are connecting to your in home Wi-Fi network and not a hotspot with securing it first. Another reason is an update to your phone's device settings may be the cause. Here is a helpful link; https://comca.st/3xOGBtv which will walk you through the steps. If this is something you have not tried. Plese let me know if this helped. We are here to answer your questions and get you taken care of.
CCKrystal
Problem Solver
•
385 Messages
3 years ago
Good evening @user_85f5f0. Thank you for reaching out to our team. I am sad to read this is the error you are receiving on your apps. There may be a few reasons why. A reset of the modem may help. Please do check your connection and see that you are connecting to your in home Wi-Fi network and not a hotspot with securing it first. Another reason is an update to your phone's device settings may be the cause. Here is a helpful link; https://comca.st/3xOGBtv which will walk you through the steps. If this is something you have not tried. Plese let me know if this helped. We are here to answer your questions and get you taken care of.
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