Unpausing a device

I accidentally paused my iPhone from the internet at home.

I’ve been through my list countless times and cannot find my iPhone listed,

I have since paused all devices that my family isn’t using at this current moment.

Can you help me?

Responses

XfinityVictor

Official Employee

•

805 Messages

5 months ago

user_v9d1as Hello, are you still having issues unlocking your iPhone?

6

0

U

user_v9d1as

4 Messages

hello, I still

am having issues with my iPhone connecting to my home internet.

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5 months ago

0

XfinityVictor

Official Employee

•

805 Messages

Let’s go ahead and look into your concern. Are you using your own modem or are you leasing your modem?

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5 months ago

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user_v9d1as

4 Messages

I am Leasing a modem

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5 months ago

0

XfinityMarcus

Official Employee

•

911 Messages

user_v9d1as I appreciate that additional information, out of curiosity are you attempting to use the same paused device to access the paused device list?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

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user_v9d1as

4 Messages

Yes I am, I have tried to access the paused device list via a computer but was unsuccessful at finding the iPhone on the list

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4 months ago

0

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user_v9d1as

Unpausing a device

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