Hi there, @user_87hmw2 ! Thank you for reaching out. I'd be happy to help. 😊 When you mention that the device is showing as paused, are you referring to an Xfinity Mobile device or a device connected to your home WiFi network? Once I know which device you're referring to, I can point you in the right direction. 👍
XfinityRichard
Official Employee
•
3.6K Messages
3 hours ago
Hi there, @user_87hmw2 ! Thank you for reaching out. I'd be happy to help. 😊 When you mention that the device is showing as paused, are you referring to an Xfinity Mobile device or a device connected to your home WiFi network? Once I know which device you're referring to, I can point you in the right direction. 👍
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