mrrolltideroll2's profile

Regular Visitor

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2 Messages

Sun, Nov 3, 2019 6:00 AM

Unpause

I cannot get my kids room to unpause

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Accepted Solution

ComcastHana

Official Employee

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124 Messages

2 y ago

@Oliviawebb97 

 

Could you please share your account phone number with me via private message. I can't seem to pull upy our account with your email address. 

 

Thanks,

Hana 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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124 Messages

2 y ago

Hi @mrrolltideroll2 

 

Are you still having an issue with this? The devices appear to be unpaused in xFi, but please let me know if you're seeing the pause/bedtime mode message when you attempt to surf with those devices. 

 

Thanks,

Hana

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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1 Message

2 y ago

I am having this issue! My devices are not paused when I connect to the WiFi I get a pop up saying I need to unpause my device! Please help! I’ve exchanged my modem TWICE, had a tech come out, was on the phone w Comcast for TWO HOURS, and nothing has fixed it!

New Poster

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1 Message

1 y ago

I have the same issue and cannot unpause several profiles.  Need help urgently.

New Poster

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1 Message

1 y ago

Go to XFi, then VIEW ALL DEVICES. Find the device that wont unpause and select it. Scroll down to ASSIGN DEVICE. Assign the device to HOUSEHOLD. Assign device will change to HOUSEHOLD, GO TO PROFILE SETTINGS. Click it, then click PAUSE ALL DEVICES. Once all devices under household are paused, then click UNPAUSE ALL DEVICES. All devices should then unpause, including the device that was stuck. Hope this works, I had to figure it out myself after multiple attempts to troubleshoot with Xfinity tech support.

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