Visitor
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1 Message
unpause devices
There is literally no way on the app or website to unpause devices. BTW the app is redundant. There is tabs that open the same information over and over again. The web designer should be canned. Better yet, the guy who overlooks and approves the site and app should get canned not the designer!!! awful customer experience and website navigation experience
EG
Expert
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106K Messages
1 year ago
Concern moved here to the Xfinity App help section for assistance.
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CCLamont
Problem Solver
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519 Messages
1 year ago
hey @user_c93dd2 I appreiate you sharing your experience with our services and Xfinity app. Let's review the account together.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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