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Sunday, November 19th, 2023 3:03 AM

Unpause a device.

When I try to get on the internet on my computer it’s says paused. To open app to unpause it. When I go to the XFINITY App it show my device is unpaused. How do I correct this issue? I call tech support number and they are clueless keep telling me they are running a diagnostic test in the background and will call me back in 2 hours. I never get a call so I have to call back and then that person wants to do the same thing. I just want to know how to fix this so I can stop beating a dead horse.

Official Employee

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167 Messages

15 days ago

@user_lchorns Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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