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1 Message
Unknown devices connected to WiFi overnight
About a half dozen devices connected to my xfinity router around 2-3am. Some of them appear to be routers possibly; arris device, arrisgro, quantaco device, an iPhone, an Apple Watch, amazon device and a Samsung galaxy. The WiFi has a password and no one that I know of was here to connect any devices.
EG
Expert
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107.6K Messages
5 years ago
Do you own any of those devices ? Cross-reference their actual physical MAC address numbers with the MAC address numbers indicated and see.
As an FYI:
We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices.
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SoonToCancel
New Poster
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3 Messages
5 years ago
I have had many 54 or more....WiFi is limited in distance... Can not be any one near to connect. Called Xfinity got nowhere. asked for higher tear group agent and got transfer to same. READY to go back to ATT. They have no answer!
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SoonToCancel
New Poster
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3 Messages
5 years ago
WiFi is limited in connection signal distance. I have VERY strong 24 character and symbol password, still keeps happening! Xfinity agent NO HELP! Broadcasting or not broadcasting does not matter. Enter your IP address and you get router log in, even when not port forwarded! Their router gateway have flaws.
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DarleneO25
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3 Messages
5 years ago
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Sameise3874
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1 Message
4 years ago
I found a similar answer to forgetting the l device and Changing your PW right away on the AT&T forum, (linked below) from 6 months ago.
https://forums.att.com/conversations/att-fiber-equipment/arrisgro-device-connect-to-my-wifi/5df01c41bad5f2f606febd47
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EG
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107.6K Messages
4 years ago
Dead thread now being closed.
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XfiBug
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2 Messages
4 years ago
This happened to me last night at around 4.45 AM. I was really scared if it was a suspicious thing and contacted Xfinity. They told me they escalated the issue. Waiting for answers now.
(edited)
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EG
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107.6K Messages
4 years ago
14-month-old dead thread now being re-closed......
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