Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

I just received this notification “A device named ARRIS Arris device just connected to your home network for the first time. “ This is not a device connected by anyone in my household. Suspicious? How can I block it.

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Responses

Accepted Solution

Clo5

Frequent Visitor

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10 Messages

6 years ago

Go on your Xfi app and check the Mac address for at suspicious device and then check your modem/router Mac address usually under box. If there are the same then no worries. Oh ya did you password protect your home WiFi ?

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Dcochenour43

New Poster

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3 Messages

6 years ago

Thank you, I am mostly concerned with it stating they connected for the first time at 3:27A & 3:28A while everyone was sleeping. I could not see where a “New Device” accessed my network at that time. As of now I changed my WiFi password to be safe, but thought I would ask why this may have happened.

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Dcochenour43

New Poster

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3 Messages

6 years ago

I did check and no new devices were listed. Yes, my home network is password protected as well. Thank you!

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billinden

Contributor

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94 Messages

5 years ago

Same thing happening to me. I paused the device, but it’s a worry that this can happen. I’ve password protected my WiFi, but it never lets me in the first time. I always have to change my password. Frustrating.

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Xfinity App

Dcochenour43

Unknown device Arris connected to my WiFi at 3:27A and again at 3:28A

Clo5

Dcochenour43

Dcochenour43

billinden

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