Ashford11's profile

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Mon, Aug 5, 2019 1:00 PM

Unauthorized internet Usage


I need to speak to an escalation customer service representative. My Xfinity app alerted me that 6 new devices connected to my WiFi.

I called the 800 number and he dismissed the claims and said that it will be fine.

I told him, someone moved just below me and the box of wires for service is just outside their window.
I said, if they have Comcast and by some how they have it as well and both of our lines are connected that’s an issue. I’m paying money for faster internet speeds,l and they get to use my service? No.

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