Visitor
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4 Messages
Unable to set port forwarding
I am getting the "Something unexpected happened" while trying to access the Port Forwarding option in the Xfinity App. What do I do now? I need this service
Visitor
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4 Messages
I am getting the "Something unexpected happened" while trying to access the Port Forwarding option in the Xfinity App. What do I do now? I need this service
EG
Expert
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107K Messages
2 years ago
Concern moved here to the Xfinity App help section for assistance.
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user_0fab3c
Visitor
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1 Message
2 years ago
I have the same issue. I tried a bunch of other things and even ended up factory resetting the router with no change.
(edited)
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XfinityRoberto
Official Employee
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1.4K Messages
2 years ago
Hi there and welcome to Comcast. Thank you so much for reaching out to us about the issue you are experiencing with the Xfinity App and trying to access Port forwarding. You are in the right place and I am happy to assist you today with the issue you are having trying to access the port forwarding.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
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user_cb9b8d
Visitor
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1 Message
2 years ago
Having the same issue
1
user_980c3c
Visitor
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1 Message
2 years ago
I am also having this issue. I am attempting to set up an ARK: Survival Evolved server, but when I try to port foward I constantly get an error that says "We're having some trouble, please try again later"
The ports I have to use are 7777, 7778, and 27015.
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user_955290
Visitor
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1 Message
2 years ago
I too am having this same issue!
(edited)
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user_f83de8
Visitor
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3 Messages
2 years ago
Same issue. Filling out the rest of this message to meet the minimum 20 character requirement. (oy).
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rpal14
Visitor
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4 Messages
2 years ago
I will submit a DM but this seems to be a larger issue. It's disappointing that the Xfinity routers lock out this option manually
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user_b7ec6a
Visitor
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1 Message
2 years ago
I am having the same problem; the router admin directs me to the xfinity app and the xfinity app throws the "something unexpected" error when trying to access port forwarding
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rpal14
Visitor
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4 Messages
2 years ago
For others reference, apparently my Gateway router is a model older. This for some reason blocks the Port Forwarding options through the Admin menu but isn't recent enough to connect to the app
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AnXCustomer
Visitor
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6 Messages
2 years ago
Having the same issue as everyone else here, and it has only been this way since the last Xfinity application update on April 26, 2023 (Android). Before that release of the application the port forwarding UI was accessible and worked just fine. If it is required of customers to use a mobile application for managing the gateway, then at least make sure that the application works. The whole thing is absurd.
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user_f83de8
Visitor
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3 Messages
2 years ago
@AnXfinityCustomer Hear Hear!
By the way, in case anyone who can actually fix this is reading, in addition to Port Forwarding, DMZ returns exactly the same error and LAN & WAN doesn't work properly either. For WAN, the error, "Sorry. We're Having Some Trouble - We can't access your usage information right now. Please check back later." The LAN section seems fine.
I bought a thrift store router today. Hoping I can just get away with bridging mode on the gateway and be done with it. Something tells me it's not going to be that easy. Will update this thread if I get it to work, or if I don't.
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jesserb
Visitor
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6 Messages
2 years ago
Reposting from another thread (there are a lot of these):
I have found a solution to this thanks to a Reddit post:
"Open up the xfinity app and it should bring you to the overview page. On the top right, there is a chat icon, click it. It will bring you to the chat AI assist. In the chat window, type port forward. The AI will respond the a number of prompts, select network. Then another list of prompts will load, select open advanced options. Finally, the last set of prompts will appear, where here you can select port forwarding."
After over a year of struggling with this and Comcast accepting no responsibility for fixing it and giving customers the runaround with solutions that do not work and links to pages with instructions that don't address the problem, this solution DOES work.
Important: If you click the chat button in the app and it takes you to a blank white page, make sure your default browser for Android at least is set to Chrome. This will allow the chat page to load so you can complete this process.
It is obvious that there is a problem with authentication or something in the app and that Comcast refuses to fix or acknowledge it. Good luck!
12
KB123456789
1 Message
1 year ago
My xfinity app always shows gateway offline since I upgraded to xfi8 modem. I also can’t set port forwarding.
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turrnut
2 Messages
1 year ago
I am having the same issue here.
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