Unable to open port successfully. Software said port is opened but in fact still closed.

Received the xFi gateway, need to open several ports with success in port 80, 5000 and 5001 only. Cannot open others that I need, port 8000 in particular that I need for my camera. Used Xfinity app as instructed for opening ports. Turned port on one by one and each port comes back stating its been opened. However, running port open test shows some in fact are still closed. I have reset the router via SW, port still closed while SW said its opened. Tried HW reset with the reset button in the back of the modem, same result. Port 8000 still closed after using the Xfinity app to open the port (SW said its opened). I did not use Advanced Security as I opted out the option when I installed the Xfinity app. Please help.

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user_452e37

Visitor

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2 Messages

2 years ago

The Xfinity router is a Arris TG1682G, Hardware Revision 11.0, SW version 10.1.27B.SIP.PC20.CT.

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CCTimothy

Valued Contributor

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406 Messages

Thank you for contacting us on the forums, @user_452e37! I'm sorry to hear about the issues you're having with opening different ports, but we'rere to help. Can you send us a direct message, so we can bring up the account and check into what might be causing this?

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

We'll continue assisting you there!

I no longer work for Comcast.

2 years ago

0

Xfinity App

user_452e37

Unable to open port successfully. Software said port is opened but in fact still closed.

user_452e37

CCTimothy

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