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user_0898e6
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1st Reply

Visitor

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2 Messages

Mon, Sep 5, 2022 4:01 PM

Unable to login to Xfinity app

Every time I try to log in to the Xfinity app it gives me an error “Sorry, That Didn’t Go As Planned” 

Any ideas on how to fix this?  I’ve deleted and reinstalled the app. Restarted my phone and iPad.  

Thanks!  Very frustrating,

Question

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Updated 

3 months ago

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user_0898e6

Visitor

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2 Messages

3 months ago

Wanted to add also: how do I contact Xfinity to let them know there seems to be a problem with their app? 

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XfinityBiancaB

Official Employee

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527 Messages

Hi, @user_0898e6! Thank you for reaching out to our Community Forums. I can imagine how frustrating it is to run into that error message with the Xfinity app. Is this happening across multiple devices and with the same username?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_bc63b2

Visitor

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2 Messages

3 months ago

Having the same problem. Really annoying.

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XfinityCam

Official Employee

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132 Messages

Hello there. I would be happy to help with your app sign-in issues. I know it's been a couple of days. Do you still need help with this?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

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