Unable to login to Xfinity app

Every time I try to log in to the Xfinity app it gives me an error “Sorry, That Didn’t Go As Planned”

Any ideas on how to fix this? I’ve deleted and reinstalled the app. Restarted my phone and iPad.

Thanks! Very frustrating,

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Responses

U

user_0898e6

Visitor

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2 Messages

3 years ago

Wanted to add also: how do I contact Xfinity to let them know there seems to be a problem with their app?

1

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Hi, @user_0898e6! Thank you for reaching out to our Community Forums. I can imagine how frustrating it is to run into that error message with the Xfinity app. Is this happening across multiple devices and with the same username?

I no longer work for Comcast.

3 years ago

0

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user_bc63b2

Visitor

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2 Messages

3 years ago

Having the same problem. Really annoying.

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CCCam

Official Employee

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232 Messages

Hello there. I would be happy to help with your app sign-in issues. I know it's been a couple of days. Do you still need help with this?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

Xfinity App

user_0898e6

Unable to login to Xfinity app

user_0898e6

CCBiancaB

user_bc63b2

CCCam

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