Unable to login on xFi app - after updating app

I updated the app and now I can not login. When I try to login, via app, all I get is the following message.

This site can't be reached
xerxes-sub.xerxessecure.com refused to connect.
Try: Checking the connection
ERR_CONNECTION_REFUSED

I have a good connection. The modem is working because all devices are up and running. Just can't login to app itself.

Responses

U

user_87f472

Visitor

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1 Message

4 years ago

New to Comcast, trying to setup router, says must use the app, cannot get past sign in screen. Tried multiple phones same problem.

Tried logging into wifi and message pops up.

"Website is not secure.

Attackers might be trying to steal your information from xerxes-sub.xerxessecure.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_COMMON_NAME_INVALID"

What is going on?? Is this normally for Comcast?

1

0

XfinityBillie

Official Employee

•

3.3K Messages

lo and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the issues you are having trying to set up your router. I would love to assist you with working past that error. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Xfinity App

Tee03

Unable to login on xFi app - after updating app

user_87f472

XfinityBillie

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