U

Visitor

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2 Messages

Thursday, September 9th, 2021 6:23 PM

Closed

Unable to login on My Xfinity App

When I login to the app a picture of a cloud with lightning bolt and gold circle appears with the words "we're sorry we weren't able to connect. Please try again".

When I try again the same thing happens over and over again.

Any assistance would be appreciated

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Problem Solver

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1.4K Messages

4 years ago

@user_23a284 Hello and thank you for reaching out to us on Xfinity Community Forums! I am sorry to hear you are having issues with logging in! You reached the right team, and I can assist. When you try to log in, are you connected to your home network? 

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