2 Messages

Thu, Sep 9, 2021 6:23 PM

Unable to login on My Xfinity App

When I login to the app a picture of a cloud with lightning bolt and gold circle appears with the words "we're sorry we weren't able to connect. Please try again".

When I try again the same thing happens over and over again.

Any assistance would be appreciated


Official Employee


600 Messages

2 m ago

@user_23a284 Hello and thank you for reaching out to us on Xfinity Community Forums! I am sorry to hear you are having issues with logging in! You reached the right team, and I can assist. When you try to log in, are you connected to your home network? 

New to the Community?

Start Here