Visitor

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1 Message

11/08/2026 5:35 PM

Unable to download app

Tried to download Xfinity app in Google says your device is not compatible with this version.  How can I get the app for my phone? Thank you

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Gold Problem Solver

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27.8K Messages

5 days ago

Tried to download Xfinity app in Google says your device is not compatible with this version. ...

If you are trying to install the app on a phone running a version of Android below 12 (see Google Play "About this app") or an Apple device below iOS 17.2 (see App Store "Information"), it won't work. 

(edited)

Official Employee

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3.7K Messages

3 days ago

 

user_ov6xnf, Hi there! I just wanted to follow up and see if you had a chance to check the software version on your phone. Were you able to confirm whether your device is running Android 12 or later, or iOS 17.2 or later?

 

Visitor

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7 Messages

1 day ago

Based on the features lost in the latest version, count yourself lucky that you can't download it. I would suggest waiting until a newer version is available.

Visitor

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2 Messages

8 hours ago

I can’t livestream on my Iphone 14 plus for the last 2 days.  I keep being asked for username and password over and over.  I get this

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