Visitor
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1 Message
Unable to delete Port Forward
I am using the Xfinity App to try and delete a port forward rule on a device I no longer have, but nothing happens when I press "Delete this Port Forward" on the "Are You Sure?" screen. The port forward shows "No Associated Device" and I can go to the Edit screen, but the Apply button is disabled.
I am using the Xfinity App on an iPhone 14 Pro Max and I have a CGM4331COM gateway from Comcast. I have tried restarting the gateway, uninstalling/reinstalling the Xfinity App, and even logging into the gateway to remove the Reserved IP from that device. Nothing I've tried will allow me to delete the Port Forward rule.
I called support and they said it could only be deleted from the app and there was nothing they could do about it.
CCShan
Official Employee
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443 Messages
2 years ago
@user_1f057f Thank you for reaching out and taking those steps regarding the port rule. Is the device still listed on the account even though you no longer have it?
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user_263be9
Visitor
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1 Message
2 years ago
Same issue here. I have a port that is tied to a device that I no longer have. Everytime I press delete this port nothing happens. I have tried restarting and other so called fixes. Why can we not just add and delete ports as needed?
(edited)
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user_352503
Visitor
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1 Message
2 years ago
I'm have the same issue and have spent a great deal of time with support and the only information that gave me is the steps for deleting a port and I already know how to delete a port it just does not work. I have trued all the potential fixes I have read with not luck. I have also rest the router and got a new one. At this point I guess I just have to what for a developer to fix the flowed application or get my own router and hope that fixes the issue.
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user_2627df
Visitor
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2 Messages
2 years ago
I am with JDGuest, I spent 4 hours last week with 5 different chat agents and 4 phone call agents trying to resolve this issue.
We replaced our XFinity Router/Modem for a upgraded device. When it was set up by XFinity tech it had the old port forwards for devices that were removed from our network. When I logged into the Router to make changes to the new devices on our network I was greeted with: " Managing your home network settings is now easier than ever.
Visit xfinity.com/myxfi to set up port forwards, among many other features and settings." When I logged into my account there were no options for making changes to port forwarding.
So I started a chat session. So they sent me to the link for making changes on the phone app. I was able to find the ports in question on the app. There was NO "edit" option only a delete. So I attempt to delete so I could set up new for the new equipment and was met with "We are having some trouble. Please try again. If the problem persists, check back later."
After 4 hours and 5 chat agents (the 5th agent just disappeared from the chat session) and 4 phone agents the issue was unchanged. Can not delete old port forwards or add new one as was going to use a port already in the old forward. The 4th phone agent lied and said they were going to sent a tech the next day to fix the issue. They texted the next to say the were not coming and rescheduled for a week later. The agent came to the house and all he could do was replace the router. Which he did and the 2nd new device was provisioned with same bad port forwarding rules! So I started over again. . . . . Exact same result!!!!!!!!!!!!! 3 chat agents later I have another appointment for a home visit for a technician. I still can not Edit or delete the old port forwarding or add a new rule.
Is there no one at XFinity who actually understands port forwarding and how it is set up and managed. All I get is links to instructions that do NOT work.
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user_2627df
Visitor
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2 Messages
2 years ago
FYI the port forwarding as viewed on the phone app, which was uninstalled and re-installed to be sure the app was updated, shows the ports "No Associated Device" which make sense as the devices where removed from our network. We need to establish now forwarding rules which conflict with the old ones being pushed out by XFinity.
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