New Poster
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1 Message
unable to check internet speeds to Gateway on Xfi App, Internet Health tile missing on Xfi App
There is no way to check internet speeds to gateway on Xfi App.
The tile called "Internet Health" is missing from my Xfi App.
I typically check the internet speeds to gateway before I go to work since I work from home.
I have tried to unistall and reinstall the app, but it is still not showing the "internet health" tile on the xfi app.
How do I fix this issue?
I received a new white modem from Xfinity a day ago.
I was still able to check internet speeds to gateway, however, today (one day later), it is not giving me that option to check internet speeds to gateway on the xfi app.
I do not want to check internet speeds to device. I want to check internet speed to gateway.
Per this website, I should
Responses
th82
New Poster
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1 Message
3 m ago
Same happened to me. You have to chat with their support. They ahd to re-register my gateway. Once this occured, I could view my speed to gateway. It has been horrible since I got the new gateway. Still trying to have them fix this issue.
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ComcastMichele
Official Employee
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341 Messages
3 m ago
@MsCandis07 Thanks for taking the time to reach out to us regarding this missing feature in your app. I am so sorry to hear that you are having this issue and I would love to assist you and ensure that we get to the bottom of this. I apologize for the delay in our response and truly appreciate your patience and time. Can you please reach out through private (you can find out how through this link https://comca.st/2MMCXL0) message with your first and last name, name on the account if different and service address?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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