Unable to access Xfi App/Website after upgrade
After upgrading last month to X1 Premiere Pro, I downloaded the Xfi app to activate my new X1 Gateway. Everything seemed fine until about 2 days ago when I suddenly could not log into the app (error: Please Text Us Sorry we are having some trouble activating your gateway) or through the Xfi browser portal (error text: Upgrade for this Experience To access Xfi, you'll need to upgrade your service/equipment).
My actual wifi from the X1 Gateway is working fine, I can access the Xfinity Stream app through my devices except from my TV whic is super frustrating as I'm getting a "You must connect to your home wifi" error.
When I go to look at my Devices in my account, I am seeing my OLD router only which I no longer even have in my possession and the X1 no longer shows up.
I have looked around and it seems like my login might be going to my old account? I tried to explain this on the phone several times and keep getting instructions on how to activate my device which is not the issue. Is it possible I need to migrate my new account information to my login? If so can I do this myself? Everything looks good otherwise. Any help is appreciated!