Dranem's profile

New Poster

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4 Messages

Sat, Aug 22, 2020 9:00 AM

Unable to access Xfi App/Website after upgrade

After upgrading last month to X1 Premiere Pro, I downloaded the Xfi app to activate my new X1 Gateway. Everything seemed fine until about 2 days ago when I suddenly could not log into the app (error: Please Text Us Sorry we are having some trouble activating your gateway) or through the Xfi browser portal (error text: Upgrade for this Experience To access Xfi, you'll need to upgrade your service/equipment).

 

My actual wifi from the X1 Gateway is working fine, I can access the Xfinity Stream app through my devices except from my TV whic is super frustrating as I'm getting a "You must connect to your home wifi" error. 

 

When I go to look at my Devices in my account, I am seeing my OLD router only which I no longer even have in my possession and the X1 no longer shows up.

  

I have looked around and it seems like my login might be going to my old account? I tried to explain this on the phone several times and keep getting instructions on how to activate my device which is not the issue. Is it possible I need to migrate my new account information to my login? If so can I do this myself? Everything looks good otherwise. Any help is appreciated!

Responses

Frequent Visitor

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7 Messages

10 m ago

I am having the same issue.  Cannot log in even with proper UID and password.  Gets to asking for the uid and pswd on the login.xfinity.com page, give it the correct info (I know it is correct because it sends the two factor auth code) and when I enter the code it goes right back to the log and tells me the Xfinity ID or password was incorrect.  This has been going on for over two weeks now.  

 

 

New Poster

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1 Message

9 m ago

Have either of you had resolution?  I am having the same problem.  Just recieved new xFi Gateway, says i have to activate through the app.  Give the app my UID and Password, recieve the 2FA, key in the code, then get "password or UID error".  However - I can login to the website with those credentials.

 

I cannot activate my new system without using the app.  So new very expensive system sitting in box.  I am steps away from cancelling.  Hours of automated phone trees, virtual assistants and NO ONE ever calls back.    I never had bad service with Uverse from ATT,  I wish they serviced my area now....

 

New Poster

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4 Messages

9 m ago

I called and it turned out my lease payment wasn’t setup so my new modem wasn’t being recognized in my account. It still showed my old modem for some reason. Verify your X1 Modem is or is not showing and then call and see if that’s the issue.

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