1 Message
Unable to Access Rewards
I haven’t been able to access my Rewards Page for the last week or so and am unable to redeem my $1 weekend movie rental or the free summer movie. When I try to access the page, I get a black loading screen that doesn’t go any further. I tried accessing via the app, my mobile phone, and a desktop browser, as well as clearing cache, cookies, etc. and am still unable to access the page.
XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, @ashleysp916. I'd like to take a deeper look into this for you based on the troubleshooting you've done so far.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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