Skip to main content

  • Home

  • Getting Started

    • Offers

T
tkweiher
1st Topic

Visitor

 • 

1 Message

Tuesday, July 5th, 2022 12:23 PM

Closed

Unable to access port forwarding

Whenever I try to access port forwarding on the app or website, it gives me the messages "We Encountered an Issue. If the problem persists, check back later" or "Sorry, we're having some trouble gathering the list of your port forwards. If the problem persists, check back later." I messaged, and called customer service to get it fixed, and all the really did was send me the guide on how to find the port forwarding settings. Already knew where port forwarding settings are, I'm getting errors when trying to access them.

Question

 • 

Updated 

2 years ago

932

4

0

Was this helpful?

user_ab0276

Contributor

 • 

77 Messages

2 years ago

Join the club of about 100 other people.  It's on Comcast's backend and it seems they have no intent to fix it.  I'm buying me own modem and router.  Seems like the only option now.

0

0

CCDevinC

Contributor

 • 

473 Messages

2 years ago

Hey there @tkweiher! Thank you for taking the time out of your day to reach out to Xfinity on Forums! We are sorry you are having issues with accessing the port forwarding page. Did you still need assistance with this?

0

0

user_75792d

Visitor

 • 

1 Message

2 years ago

I'm having the same issue, it is ridiculous you can't log into the router any more to make these changes.

2

0

user_ab0276

Contributor

 • 

77 Messages

@user_75792d​ 

Buy your own modem and router. I did a few weeks ago. It’s wonderful to be able to manage my network again.

2 years ago

0

CCShaina

Problem Solver

 • 

393 Messages

Hello @user_75792d and thank you for bringing this concern regarding accessing the port forwarding page on the Xfinity app to our attention here at our community forums. Are you still experiencing issues accessing the page at this time?

I no longer work for Comcast.

2 years ago

0

user_cbb883

Visitor

 • 

1 Message

2 years ago

Having the same problem cannot access Port Forwarding on the Xfinity App to add another port number

2

0

user_ab0276

Contributor

 • 

77 Messages

@user_cbb883​ Buy your own modem and router.  They don't care to fix it or help their customers anymore.

2 years ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hi @user_cbb883! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here