U

Visitor

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1 Message

Fri, May 7, 2021 6:49 PM

Trying to set up internet but I can’t without the app and the app won’t let me use it

I’ve been trying to open the app but it keeps sending me back to the sign in page no matter how many times I sign in 

EG

Expert

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89.8K Messages

6 m ago

Moved here to the proper board for greater visibility.

XfinityBrie

Official Employee

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396 Messages

6 m ago

Hi @user_65d98b! Thank you for bringing this to our attention. Could you provide a little more information? Are you using an iOS or Android device? Is the Xfinity app you're using the most current version?

Visitor

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1 Message

@XfinityBrie 

I'm using an android phone

Visitor

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1 Message

This is happening to me as well

Official Employee

 • 

220 Messages

Thank you for taking the time to use our community for support. We want to ensure this is addressed. Since this thread is over 3 months old, it will no longer be monitored. We ask that you please make your own public post if you need further assistance with your issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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