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Tuesday, September 26th, 2023 1:23 AM

Closed

Trouble with the modem?

My modem is working but it shows the device Is offline in my app.. how to fix this and the modem is not working properly I would say it goes offline every time 

Official Employee

 • 

1K Messages

1 year ago

Hey there, happy to look into this for you, we may need to just simply send some provisioning signals to your equipment! Please send a DM to XFINITY SUPPORT with your name and address for me. 

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