yanchinl's profile

New Poster

 • 

2 Messages

Sat, Feb 8, 2020 4:00 PM

To access xFi, you'll need to upgrade your service/equipment

Hi, I have a issue when I tried to use xFi.

 

It shows "To access xFi, you'll need to upgrade your service/equipment". 

From some old posts, I think it is because my account is linked to old account number.

 

Would you please take a look at that? Thanks

Responses

EG

Expert

 • 

87.2K Messages

1 y ago


@yanchinl wrote:

Hi, I have a issue when I tried to use xFi.

 

It shows "To access xFi, you'll need to upgrade your service/equipment". 

From some old posts, I think it is because my account is linked to old account number.

 

Would you please take a look at that? Thanks


Are you actually using an Xfi compatible gateway device ?

New Poster

 • 

2 Messages

1 y ago

@EG Yes, mine is Arris TG1682G

EG

Expert

 • 

87.2K Messages

1 y ago

O/k then I would follow the advice given by others here.

New to the Community?

Start Here