mattwallace24's profile

Regular Visitor

 • 

4 Messages

Wed, Nov 6, 2019 3:00 AM

“ To access xFi, you'll need to upgrade your service/equipment.”

When I try to access xFi features (e.g. change WiFi password), I get the following message:

Upgrade for This Experience
To access xFi, you'll need to upgrade your service/equipment.

It is a new install and the equipment installed appears to be the latest and supports xFi.

Any suggestions on how to resolve?

Thanks.

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Responses

Accepted Solution

Official Employee

 • 

124 Messages

2 y ago

@mattwallace24 

 

It looks like your username was attached to a different account number. The agent was able to migrate it. Please let me know if you can now access xFi. 

 

Thanks,

Hana

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

 • 

4 Messages

2 y ago

I get the same message (...upgrade your service/equipment...) on both that site and the app.  I understand it is probably a database/account setup issue, but can't find anyone to resolve it.  However, I have seen some users post to this forum and a Comcast employee responds and helps resolves.  Fingers crossed.  

 

I have several other issues, but trying to address them one at a time and hoping that once my account is cleaned up to resolve this issue, many of the others will also be fixed.

 

Thanks!

Official Employee

 • 

124 Messages

2 y ago

@mattwallace24 

 

I've escalated your issue to Advanced Repair. They'll likely give you a call to troubleshoot your issue. 

 

Please let me know if you have any other questions that I can help you with. 

 

Thanks,

Hana

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

 • 

4 Messages

2 y ago

Hana, 

 

Yes, it appears to have worked!  Thank you so much.

 

This resolved several issues for me including access to xFi, voicemail, etc.  Thanks again!

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