We had a temporary issue where we were not showing online times for profiles in xFi. This was resolved a short time ago. To view a profile's time online, you can select the profile from the People tab. The time online will be displayed below the profile's name and icon.
We're sorry for the inconvenience you experienced with this. If you're still not seeing the time online per profile, please let us know.
As of last night I still was not seeing times. I would just get notifications that their times where almost used but not other way to see the total time
@MeganG1 wrote: As of last night I still was not seeing times. I would just get notifications that their times where almost used but not other way to see the total time
The issue was fixed during the day on 11/21. If you are still not seeing the time online for profiles starting 11/21 going forward, please let me know and we can look into it.
Accepted Solution
XfinityBrittany
Official Employee
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712 Messages
6 years ago
Hi @MeganG1,
We had a temporary issue where we were not showing online times for profiles in xFi. This was resolved a short time ago. To view a profile's time online, you can select the profile from the People tab. The time online will be displayed below the profile's name and icon.
We're sorry for the inconvenience you experienced with this. If you're still not seeing the time online per profile, please let us know.
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MeganG1
New Poster
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2 Messages
6 years ago
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XfinityBrittany
Official Employee
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712 Messages
6 years ago
The issue was fixed during the day on 11/21. If you are still not seeing the time online for profiles starting 11/21 going forward, please let me know and we can look into it.
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