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user_tf2lvv
1st Topic

Visitor

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1 Message

Wednesday, January 7th, 2026 4:14 AM

The Wifi tab on the xfinity app is missing, I can’t access my router settings.

I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions to no avail. One of the only people I’ve seen online get this solved said to post on here and try get an upper level tech to look at my account. Any help appreciated thanks.

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2 hours ago

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XfinityDilary

Official Employee

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3K Messages

29 days ago

Thanks for posting on our community forums for assistance, user_tf2lvv. Have you tried uninstalling and reinstalling the Xfinity App? Is this happening on all of your devices?  

 

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user_firvtv

Visitor

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2 Messages

4 days ago

Hello I am sending a message here on the fours for the same exact issue. On my Xfinity app I am only able to see Overview, Services, Account. I cannot see my Wifi settings to be able to manage my Wifi. I have cameras that depend on the 2.4Ghz Wifi wave and I have not been able to connect them since switching to Xfinity I am highly disappointed. Yes I have tried re-Installing the application. Yes I have restarted the XB8 multiple times and to no avail, In the app when I try to activate my "Internet Equipment" it just stays loading and sends me back to the main page without activation if not I get an error message. I've been trying to do research for days on end now and the only time I have seen this issue resolved has been here in the forums with a upper level tech. The people you have handling phones have no idea about this issue I've been told multiple times I'm going to get help but they cannot resolve the issue and they close my ticket without resolving my issue. I need help if not I am going to have to switch companies because its ridiculous. T-Mobile had such an easy way to manage your Wifi settings and you guys are dropping the ball hard with this.

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XfinityAldrik

Official Employee

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2.4K Messages

Thank you for reaching out to us @user_firvtv! We appreciate you for sharing the steps you have already taken! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 days ago

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user_firvtv

Visitor

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2 Messages

2 hours ago

Upon speaking to Janel and advance technician at Xfinity I was able to resolve my issue now my 5 tabs are showing in the app and I am able to manage my Wifi. Thank you Janel

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