Visitor
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1 Message
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions to no avail. One of the only people I’ve seen online get this solved said to post on here and try get an upper level tech to look at my account. Any help appreciated thanks.
XfinityDilary
Official Employee
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3K Messages
25 days ago
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user_firvtv
Visitor
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1 Message
5 hours ago
Hello I am sending a message here on the fours for the same exact issue. On my Xfinity app I am only able to see Overview, Services, Account. I cannot see my Wifi settings to be able to manage my Wifi. I have cameras that depend on the 2.4Ghz Wifi wave and I have not been able to connect them since switching to Xfinity I am highly disappointed. Yes I have tried re-Installing the application. Yes I have restarted the XB8 multiple times and to no avail, In the app when I try to activate my "Internet Equipment" it just stays loading and sends me back to the main page without activation if not I get an error message. I've been trying to do research for days on end now and the only time I have seen this issue resolved has been here in the forums with a upper level tech. The people you have handling phones have no idea about this issue I've been told multiple times I'm going to get help but they cannot resolve the issue and they close my ticket without resolving my issue. I need help if not I am going to have to switch companies because its ridiculous. T-Mobile had such an easy way to manage your Wifi settings and you guys are dropping the ball hard with this.
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